Privacy Policy

At Top 5%, LLC (Top 5 Percent, LLC), accessible from https://top5pct.com, protecting the privacy and security of our clients, customers, and website visitors is one of our top priorities. This Privacy Policy outlines the types of personal information we collect, how we process and safeguard that information, and your rights regarding your data.

1. Information We Collect

   We collect personal information necessary to deliver our products, services, and digital offerings effectively.

   A. Information You Provide Directly

   • Contact & Profile Data: Name, email address, phone number, billing address, and shipping address when you create an account, request information, or make a purchase.
   • Payment & Transaction Data: Billing credentials, purchase history, and transaction details. Payments are processed securely via PCI-DSS compliant third-party processors; we do not store full credit card numbers on our servers.
   • Communications: Correspondence, support tickets, and inquiries sent to our customer service team.

   B. Information Collected Automatically

   • Log & Technical Data: IP address, browser type, device specifications, operating system, and access timestamps.
   • Cookies & Analytics: Information collected via cookies, web beacons, and site analytics tools to evaluate traffic, measure performance, and personalize site interaction.

2. How We Use Your Information

   We process your data for legitimate business purposes, including:

   • Processing orders, fulfilling purchases, and providing customer support.
   • Managing accounts and sending transaction confirmations and updates.
   • Enhancing website functionality, user experience, and product offerings.
   • Conducting marketing activities and promotional campaigns only where you have explicitly opted in.
   • Protecting against fraud, security breaches, and legal liability.

3. Data Sharing & Third Parties

   We do not sell, rent, or trade your personal information. We share data only with trusted service providers necessary to operate our business, such as:

   • Payment processors and merchant networks.
   • Order fulfillment, shipping, and logistics partners.
   • IT hosting, cloud infrastructure, and software platforms.
   • Legal or regulatory authorities when required by law, court order, or subpoena.

4. SMS & Mobile Messaging Policy

   If you choose to receive SMS updates or notifications from us:

   • Your phone number will be used strictly for transactional or requested service notifications.
   • No mobile information will be shared with or sold to third parties or affiliates for marketing or promotional purposes.
   • Reply STOP at any time to opt out of mobile communications.

5. Cookies & Tracking Controls

   You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website and services may not function properly.

6. Data Security & Retention

   We implement robust administrative, technical, and physical security controls, including SSL/TLS encryption, to safeguard your data. We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Your Data Rights

   Depending on your jurisdiction, you may have rights to access, update, correct, or delete your personal data. To exercise these rights, please contact us at privacy@top5pct.com.

8. Contact Us

   Top 5%, LLC (Top 5 Percent, LLC)

   Website: https://top5pct.com

   Privacy Email: privacy@top5pct.com

   General Support: support@top5pct.com