Return & Refund Policy

At Top 5%, LLC (Top 5 Percent, LLC), customer satisfaction is paramount. If you are not completely satisfied with your purchase, this Return & Refund Policy details your options and the process for returning eligible items.

1. Standard Return Window

   • We offer a 30-day return policy for eligible physical items.
   • You have 30 calendar days from the date of package delivery to request a return.
   • To qualify for a return, the item must be unused, in its original condition, and in the original packaging with all tags attached.

2. Excluded & Non-Returnable Items

   The following items are non-refundable and cannot be returned:

   • Digital Products & Services: Software downloads, digital courses, e-books, or downloadable templates once delivered or accessed.
   • Custom Products: Custom-built, personalized, or special-order items.
   • Final Sale / Promotional Items: Items marked as clearance, final sale, or promotional gift cards.

3. Return Instructions & Process

   1. Submit Request: Contact our support team at returns@top5pct.com with your order number, receipt, and reason for return.
   2. Receive Authorization: If approved, we will issue a Return Merchandise Authorization (RMA) number and provide the destination return address.
   3. Ship Item: Package the item securely and ship it to the designated address. Customers are responsible for return shipping fees unless the return is due to an error on our part, such as a defective or wrong item.

4. Refund Processing

   • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
   • Approved refunds will be processed back to your original payment method within 5 to 10 business days.
   • Shipping fees paid on the original order are non-refundable unless the return resulted from our error.

5. Damaged, Defective, or Incorrect Items

   Please inspect your shipment immediately upon arrival. If your item arrives damaged, defective, or incorrect, please email support@top5pct.com within 48 hours of delivery. We will promptly arrange a replacement or full refund at no additional cost to you.

6. Contact Returns Department

   Top 5%, LLC (Top 5 Percent, LLC)

   Website: https://top5pct.com

   Returns Email: returns@top5pct.com

   Customer Support: support@top5pct.com